Privacy Policy

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Fill out contact forms on our website
Subscribe to our newsletter or communications
Request information about our services
Engage with our customer support
Participate in surveys or promotional activities

This information may include your name, email address, phone number, company name, project details, and any other information you choose to provide.

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and general location data
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device identifiers and characteristics

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

Information from Third Parties

We may receive information about you from third-party sources, such as analytics providers, advertising networks, and social media platforms, to better understand our audience and improve our services.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

To deliver the services you request, respond to your inquiries, process your requests, and continuously improve our website and service offerings.

Communication

To send you important information about our services, respond to your questions, provide customer support, and send marketing communications if you have opted in.

Analytics and Performance

To analyze website usage patterns, measure the effectiveness of our content, understand user behavior, and optimize our website performance.

Marketing and Advertising

To deliver targeted advertisements, conduct market research, and promote our services to relevant audiences based on your interests and browsing behavior.

Legal Compliance and Protection

To comply with legal obligations, protect our rights and interests, prevent fraud, ensure security, and enforce our terms and conditions.

Legal Basis for Processing

Under the General Data Protection Regulation, we process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific processing activities, such as receiving marketing communications.
Contract Performance: When processing is necessary to fulfill our contractual obligations to you.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and conducting marketing activities.
Legal Obligation: When we are required to process your data to comply with applicable laws and regulations.

Data Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers

Third-party companies that provide services on our behalf, such as website hosting, email delivery, analytics, advertising, and customer support.

Business Partners

Partners with whom we collaborate to offer joint services or promotional activities, subject to your consent where required.

Legal Authorities

Government agencies, regulators, and law enforcement when required by law or to protect our legal rights and interests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We ensure that all third parties respect the security of your personal data and treat it in accordance with applicable law. We only permit them to process your data for specified purposes and in accordance with our instructions.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection and security
Incident response and breach notification procedures
Regular backups and disaster recovery planning

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

The retention period varies depending on the type of data and the purpose for which it is processed. Generally:

Contact form submissions are retained for up to three years
Marketing communications data is retained until you unsubscribe
Website analytics data is retained for up to two years
Financial and contractual records are retained for up to seven years as required by law

Your Rights

Under data protection law, you have several rights regarding your personal data:

Right to Access

You have the right to request access to your personal data and receive information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restriction

You can request restriction of processing of your personal data in certain situations, such as while we verify the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month, though this may be extended in complex cases.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

You can also unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. We ensure that such transfers are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission.

When we transfer data internationally, we take steps to ensure it receives the same level of protection as if it remained in the EEA.

Children's Privacy

Our services are not directed to children under the age of sixteen. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

Torchlight

Via Durini 28, 20122 Milano, Italy

Phone: +39 02 7602 4817

Email: info@torchl-ight.com

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.

Company Information